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FAQ

I am having trouble accessing the Daily Songs & Trivia section of the CHFI Loyalty Club.

We’ve changed our website and we’ve updated our systems!  Have you?  Our new website is best viewed in Mozilla Firefox, Google Chrome & Internet Explorer 8.  What are you using?

You can find out what Internet Browser you are using by clicking Help > About “Browser Title”

If you are using a browser that is no longer compatible with the new CHFI.com, you should upgrade your current browser or download a new one for free!

Click here to download Mozilla FireFox.

Click here to download Google Chrome.

Click here to download Internet Explorer 8.

After upgrading or downloading your internet browser, run the software and install it to your computer.  Then open your brand new browsing program and you should have no problem navigating the new CHFI.com!

In the past I was always able to access the “Listen Live” feature. Now however, I am not. Why?

There has probably been in a change in your system, and you might not even know it! Here are a few things to try:

Are you having trouble with the new Listen Live player? Here are a few things you could try to keep troubleshoot any issues you might have.

Why doesn’t the radio station start right away when I click on the “Listen Live” link on www.chfi.com?

In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is “loading” for you to hear. The station will start automatically after the commercial.

How do I find CHFI on cable?

Rogers Cable has moved the radio station from analog cable to digital cable. If you live in the GTA and surrounding areas, you will be able to find CHFI on channel 902.

How can I collect my prize?

Winners may pick up their prizes when contacted by a representative from the Promotions Department. Government issued photo ID that includes an address is required for prize pickup at the Rogers store at 333 Bloor Street East (corner of Jarvis & Bloor).  If your government issued photo ID does not include an address, you will be asked to present a recent piece of mail with your name and address. The hours of the store are as follows:

Monday – Friday 9am – 9pm
Saturday 10am – 6pm
Sunday 11am – 6pm

If you’ve won an Enter to Win in The CHFI Loyalty Club, you will be contacted by phone or e-mail by the CHFI Promotion Dept. within two full business days following the date of winning.

I have recently won a contest with 98.1 CHFI. Am I eligible for any other contests?

Yes.  If you have won an Enter to Win Contest through the CHFI Loyalty Club you CAN win again with no time restrictions!  Enjoy.

What should I bring to pick up a prize?

You will need one piece of valid government issued photo ID to pick up any prize. If the ID presented does not have an address presented upon it, you must also present an official document with this information.

PLEASE NOTE: No one else is authorized to pick-up any prize on a winner’s behalf.  All winners must pick up their own prize with valid government issued photo ID.  The Rogers Store employees do not work for 98.1 CHFI and WILL NOT release a prize to anyone who is not the official winner.

Your prize will be available for 30 days

If you think you have won a prize or have any questions about picking up your prize please contact the 98.1 CHFI Promotion Department by calling 416-935-8208 or e-mail us!

You will either receive a phone call or an e-mail from a CHFI representative if you have won a prize. Please be patient and wait for this confirmation prior to coming to the Rogers Plus store.

I haven’t received any points for signing up. Why?

The reason for this may be because you haven’t entered the code that was provided in the first e-mail your received.  You can enter this code and all others under Earn Points and clicking Bonus Codes. The first Code you’ll receive in the e-mail is “welcome”.

Am I eligible if my postal code is not in the Rules section?

At this point we are tweaking our Rules section.  We had a template to work with originally and now we’re expanding to compensate for our massive signal.  The general consensus is that if you can hear 98.1 CHFI on your radio at home you will be eligible to enter the Loyalty Club, and take part in contests.  We at CHFI want to make sure that this promotion is fair to all of our listeners.

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