TTC CEO Andy Byford warned workers he’ll throw them under the bus if they are caught breaking the rules!
Byford’s stern memo sent out to TTC employees Friday morning comes after several embarrassing incidents involving workers surfaced.
As the Sun reported Thursday, a rider snapped a photo of a streetcar driver reading a newspaper behind the wheel of the Spadina streetcar Wednesday morning. That photo comes after recent photos emerged of a TTC collector sleeping and a subway driver texting on a cellphone while the train was in motion.
In his letter titled, Restoring the Public’s Faith in a Safe TTC, Byford noted the recent incidents have again put the transit authority’s image and reputation under “intense scrutiny and severe criticism by the media and the travelling public.”
“To be frank, we can’t complain,” Byford wrote bluntly.
“In recent days, photos and videos have emerged of staff asleep on the job, texting or appearing to read a newspaper while operating a vehicle, and parking illegally to get a snack. As your CEO, I cannot and will not defend such incidents.
“Such behaviours are not only unacceptable, they lead to even more scrutiny and potential for assault.”
Byford blamed the incidents on a “small minority of staff” who “wreck all of our reputations.”
“To them I say: I will not back you, in fact I will expect you to face the consequences of your actions, especially if you put customers’ safety at risk,” he wrote.
“Between us, we can transform our company’s reputation and stop this ongoing criticism of what we do. But we can only do this if everyone does their job professionally.”
Byford said he’s instructed managers to “back staff to the hilt” if they do the right thing or make an honest mistake.
“But to those few that choose to ignore safety rules or who recklessly make things worse for their colleagues by their actions, expect to be held to account,” he said.
The newly-minted TTC CEO ended his letter on an optimistic note.
“I am convinced we can change this situation and transform everyone’s perceptions of the TTC. Please heed this advice.” from: torontosun.com
Do you feel better, knowing the TTC isn’t going to protect their people, if they insist on putting you at risk with their actions? What should the punishment be?